Case study: Gwen
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Gwen was an overstretched and underperforming manager in a local authority. She was at the point of considering a radical career change, but agreed to a programme of one-to-one coaching, focusing on helping her to discover and unlock her potential. After six sessions, she felt transformed, with a very different approach to the work which had previously caused her such stress and anxiety.
During the coaching, Gwen focused on the key elements of her performance at work, and began a process of continuous improvement. As a result of this, and greater self-confidence which enabled her to say ‘No’, she was able to reduce the volume of her work by 40 per cent. She was also able to deal better with conflict situations, and stopped being a perfectionist when there was no need. In addition, she felt able to manage meetings more professionally with quite challenging people. She did leave her job – but to a more senior position in another local authority.
Names of individuals in case stories have been changed.