Case study: the local authority environment department
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A local authority environment department was underperforming, and its managers were under considerable stress. They felt they lacked resources and time, and some of their team members were on long term sickness absence with stress.
The Human Dimension designed and delivered a programme to help seven managers, nominally about dealing with stress at work, but with psychological fitness at its core. At a review day, participants said they were re-motivated and had re-energised their teams by sharing their new understanding about psychological fitness. As a result, new solutions were found to greatly enhance the performance of their teams – and the department.
Outcomes
A difficult person who had caused problems for years was confronted successfully.
Sickness levels in the team went down: for example, one person who had been off for work for over 100 days was now back (sickness costs were over £2000 per day per employee).
Street traders who were causing constant problems were tackled and an income generation scheme introduced.
A backlog of 6000 parking cases which had existed for years and resisted all attempts at clear up was successfully tackled. As a result, the backlog was cleared up in seven weeks and a minimum of £300,000 recovered with a complaint level of less than half a percent.
Names of individuals in case stories have been changed.